Refund and Returns Policy

We strive to deliver products of the highest quality, but we understand that issues may arise. In the event that you receive an incorrect or damaged product, we have a comprehensive return and exchange policy with the following terms and conditions:

1. Notification Period:
   • Please notify us of any discrepancies or damage within 7 days of receiving your order. Contact our customer service team at support@kidzstyler.com with your order number and details of the issue.
     
2. Eligibility Criteria:
   • To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
     
3. Verification Process:
   • Our team will review your case and may request additional information, such as photographs, to verify the reported issue.
     
4. Refund or Exchange Options:
   • If the product is found to be incorrect or damaged, you may be eligible for a 50% refund or an exchange for a product of the same value. Refunds will be issued in the original form of payment.
     
5. Return Shipping:
   • We will provide instructions on the return process, including any necessary shipping details. Return shipping costs for incorrect or damaged items may be covered by us.
     
6. Terms and Conditions:
   • This policy is applicable only to items that are incorrect or damaged upon receipt. For other reasons, such as change of mind, our standard return and exchange policy applies.
     
7. Exceptions:
   • Some products may have specific return or exchange conditions. Please check the product description for any additional information.
     
8. Contact Information:
   • For any queries or to initiate a return or exchange, please contact our customer service team at support@kidzstyler.com or 6012-2846084.