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Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
The estimated delivery time for your order, ranging from 7 to 14 days, depends on several factors, including the shipping method, the location of the seller, and the destination of the delivery. Here are a few considerations:
Shipping Method:
- Standard Shipping: Typically takes longer but is more cost-effective.
- Expedited Shipping: Faster delivery but may incur additional costs.
Location of the Seller:
- If the seller is located in a country with efficient shipping processes, it may contribute to quicker dispatch.
Destination:
- The destination of the delivery plays a significant role. International shipments and remote locations may take longer.
Customs Processing:
- Customs clearance can sometimes add to the delivery time, especially for international shipments.
Shipping Carrier:
- The choice of the shipping carrier also influences the delivery speed.
Easily create a new user account by navigating to the “My Account” tab. Seamless user management for a personalized experience.
Track your order effortlessly! Simply visit the “My Account” page to access real-time updates on your order status. Stay informed every step of the way.
Rest assured, our ecommerce website prioritizes your security. We do not store any customer credit card details, ensuring a secure and trustworthy shopping experience. Your privacy is our priority
We currently exclusively sell and deliver within Malaysia. Our services are tailored to cater to customers within the country’s borders.
Enjoy convenience with us! All items in the same order are packaged together for your ease and simplicity. One order, one package – making your shopping experience seamless.
If you need to swap an item
Returns and Exchanges
We strive to deliver products of the highest quality, but we understand that issues may arise. In the event that you receive an incorrect or damaged product, we have a comprehensive return and exchange policy with the following terms and conditions:
Notification Period:
- Please notify us of any discrepancies or damage within 7 days of receiving your order. Contact our customer service team at support@kidzstyler.com with your order number and details of the issue.
Eligibility Criteria:
- To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it.
Verification Process:
- Our team will review your case and may request additional information, such as photographs, to verify the reported issue.
Refund or Exchange Options:
- If the product is found to be incorrect or damaged, you may be eligible for a 50% refund or an exchange for a product of the same value. Refunds will be issued in the original form of payment.
Return Shipping:
- We will provide instructions on the return process, including any necessary shipping details. Return shipping costs for incorrect or damaged items may be covered by us.
Terms and Conditions:
- This policy is applicable only to items that are incorrect or damaged upon receipt. For other reasons, such as change of mind, our standard return and exchange policy applies.
Exceptions:
- Some products may have specific return or exchange conditions. Please check the product description for any additional information.
Contact Information:
- For any queries or to initiate a return or exchange, please contact our customer service team at support@kidzstyler.com or 6012-2846084.
Received the wrong item? Act promptly! Contact our customer service at 0122846084 within 24 hours, providing order details. We’re here to assist you with a hassle-free refund or item exchange. Your satisfaction is our priority.
Received a damaged item? Act swiftly! Contact our customer service at 0122846084 within 24 hours, providing order details. We’re here to assist you with a prompt refund or item exchange. Your satisfaction is our priority.
Received the wrong item? Reach out to our customer service at 0122846084 within 24 hours for assistance and details on authorized returns. We’re here to ensure a smooth resolution for you.
Connect with us easily! Reach our customer support via WhatsApp or phone call for prompt assistance. We’re here to help!
If your e-commerce platform doesn’t allow customers to change the shipping address post-order placement, please contact our customer support promptly. Ensure to provide order details for identity verification. Our policy prioritizes security, and changes are handled on a case-by-case basis. For transparency, our address change policy is clearly communicated during the checkout process and in our terms and conditions.
Apologies, but once an order is submitted, there are no options for refunds or cancellations. Please ensure your selections are accurate before finalizing your order. Thank you for your understanding.
Apologies, preorders are not available. If an item is sold out, we’ll promptly update the product stock when it’s restocked. Stay tuned for the latest updates!
